Meet the TechSmith German Sales Team

Did you know?

The Inside Sales Department at TechSmith has a special team dedicated to the German speaking DACH (Deutschland, Austria & Switzerland) region. We also have a German website and translate our products into the German language. I recently caught up with our DACH team and asked them a few questions about the support they provide and also asked them to provide a personal bio.

 

♦What languages does the DACH Sales team support?
German and English

♦When was the DACH Sales team created?
Daniela joined the TechSmith Inside Sales team in November 2008 with a focus on German-speaking customers. In 2010 she began working only with DACH customers and resellers and began to manage DACH marketing activities. In October 2012, Amanda joined the team as an additional Inside Sales Specialist hired to assist German speaking customers. Additionally, we have a European evangelist, Anton Bollen, who resides in Berlin. Anton maintains our German blog and Twitter @TechSmith_De

♦What customer questions do you answer most often?
The team answers inquiries from both individual customers and companies who have sales and customer service questions. We also support our channel partners. We create price quotes, take orders and assist customers however they need us.

♦How can you be contacted?
We can be contacted via the German Sales contact form, the technical support system, or via email or phone. Please view our German contact page for details.

Meet the team

DANIELA MAURER, SALES & MARKETING COORDINATOR FOR DACH

Daniela Maurer

Daniela Maurer

♦What languages do you speak?
I speak German (native), English, French and a little bit of Spanish, Portuguese, Italian and Sign Language.

♦Where did you grow up?
I grew up in a small town called Egliswil in the German-speaking part of Switzerland.

♦What countries have you visited?
For the most part, I have lived in Switzerland and Michigan. But I also spent a summer on the Algarve Coast in Portugal. I love to travel so I have been to: Germany, Austria, Italy, France, Denmark, Cyprus, Bulgaria, The Netherlands, Portugal, Spain, Mexico, and Canada.

♦Where did you go to school?
I went to the Alte Kantonsschule in Aarau (that is where Albert Einstein went as well!), then I got my Associate´s Degree in Travel and Tourism from LCC and afterwards my Bachelor Degree in Management and International Business from Northwood University.

♦What TechSmith product do you use the most?
I use Jing a lot both at home and work. I love that with Jing you can create short screencasts to help out customers. Instead of typing a long email, a short screencast is often much easier and customers love it.

Amanda Dalaba, German Inside Sales Specialist

Amanda Dalaba

Amanda Dalaba

♦What languages do you speak?
English and German, currently working on Portuguese

♦Where did you grow up?
I was born in Kalamazoo, MI but then lived in Germany from age 3-7. After that I moved to the Lansing, MI area, where I’ve been ever since!

♦What countries have you visited or lived in?
Lived in: USA and Germany
Visited: Germany, Austria, Switzerland, Liechtenstein, Belgium, Netherlands, France, Italy, Vatican City, Spain, Portugal, Greece, Hungary, Slovenia, Slovakia, Czech Republic, England, Ireland, Mexico, Canada, Jamaica

♦Where did you go to school?
I attended Michigan State University and earned my Bachelor’s in Linguistics and German.

♦What TechSmith product do you use the most? What do you use it for?
I definitely use Snagit the most, and I often publish to Screencast.com. I use Snagit most often to help explain to a customer where they can locate something on our website or to provide assistance with ordering our products. Following is an example using a Snagit capture where I point out where a customer needs to click to add maintenance to their order:Maintenance screenshot

  • http://twitter.com/chschett Sche

    Although I’m able to express myself in English (more or less ;-) it’s always easier to express yourself in your mother tongue. Good to know that Techsmith has a lot of people who speak German like Troy Stein, Anton Bollen and of course the both beautiful ladies in this posting. As a “Vorarlberger” I’m happy too that Daniela is from Switzerland – because German and Alemanisch are not really the same :-)