Here at TechSmith we pride ourselves in our Customer Service. Our goal is to answer phone calls with no hold time, complete most orders with same-day turnaround, and answer all online help tickets received the same day. If you have ever called for assistance with an order or license key retrieval, we hope that you had a positive experience. Although we aim to answer all questions that come in during business hours, we cannot be here 24/7. Our hours are 8:00am – 7:00pm EST. If you find yourself with an issue outside of those hours, never fear; the answer can most likely be found online!
Commonly Asked Questions
Here are the questions that we most commonly hear in Customer Service and where to find the answers…
- I lost my software key! How do I get it back?
Try our automatic key lookup tool.
- Where do I find my software key? Why is my software key “not valid”?
Read our FAQ on license and software keys in the support center.
- How do I move my license (key) to another computer?
Find the answer here.
- Can I install the software on two computers?
The answer is yes, but you can find full details here.
- Should I register my software? I don’t want a bunch of spam!
If you register your software key then we will email you free updates, information on upgrades, and special customer-only offers. It also helps us tremendously with customers who purchase from resellers in our channel. Registering ensures that we will be able to assist you in case you lose your software key or have a hard drive crash. Our policy on emails, from our President: “We will not share your email address with anyone, period.” So no worries about spam, we pinky promise that we don’t do it!
How to reach Customer Service, Tech Support, or Sales
Phone: +1.517.381.2300 x636
Toll Free: 888.517.3001 (US & Canada only)
Need to contact Sales about pricing or multi-user licensing? Dial x771 or submit this form online.
Need to reach Tech Support to ask a technical question about a bug, crash, or error? Dial x703 or use online help here.
Prefer getting help online? Submit an online help ticket on our site here. This form is for both Customer Service and Tech Support. Many issues may be addressed on our feedback forum, so you might want to check there first before submitting a ticket.
With all of these options, we hope that you are always successful in reaching TechSmith when you have a product question, comment, or compliment! Feel free to leave a comment if you have any suggestions in this area, as we are always looking for ways to improve.
To keep up on the most current TechSmith news, please follow us on your choice of social media options!