Video Tutorials Win (again!): The Unbounce Solution

Written by guest author Gary Allen of Unbounce. At Unbounce, our customers are absolutely critical to our success. As a result, we’re always on the lookout for ways to create better customer experiences. When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. The Problem When I first started at Unbounce, we had a healthy Knowledge Base filled with mostly text-based support articles, but people were primarily Continue reading

ScreencastCamp 2013 Session Content

What is ScreencastCamp? For those who are wondering, “What the heck is a ScreencastCamp?” ScreencastCamp is where screencasters from all over the country gather to network, learn, and collaborate to grow as screencasters. The un-conference event is setup in a way that allows the participants to pick topics, lead the discussion on that topic, and share knowledge in sessions. The event boosts learning with an open environment. If you love making screencasts and learning about technology, but was Continue reading

Highlights from SXSW 2013

The TechSmith SXSW crew had a great time in Austin...bestowing titanium sporks on Shaquille O'Neal and Iggy Pop, eating way too much BBQ, and playing with monster puppets. Friends, Puppets, Puppets with Friends But by far the highlight was meeting and talking to YOU - our customers and future customers. We spent 26 hours in the booth, learning about the needs of people who stopped by and introducing them to the latest TechSmith tools and features. We met TechSmith fans on shuttle rides and standing Continue reading

How to Successfully Add Music to Your Videos

Guest Post by Mike Russell, Creative Director at Music Radio Creative Adding background music to any video you create in Camtasia will add a whole new dimension to your content. In order to add music successfully there are some simple tips you can follow. I'll also provide some decent, legal sources of music that you can use in your videos today. Choose Background Music That Complements Your Content I like to think of the ideal person who I would want to watch my videos. I imagine their age, Continue reading

Interview with an Inside Sales Specialist

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. You can find the questions and answers below: Q: What is your role at TechSmith?  Inside Sales Specialist Q: Can you tell us a little about your day to day job functions? In Inside Sales we spend the majority of our day assisting customers on the phone, via email, Continue reading

How can we help you? Customer Service at TechSmith

Here at TechSmith we pride ourselves in our Customer Service. Our goal is to answer phone calls with no hold time, complete most orders with same-day turnaround, and answer all online help tickets received the same day. If you have ever called for assistance with an order or license key retrieval, we hope that you had a positive experience. Although we aim to answer all questions that come in during business hours, we cannot be here 24/7. Our hours are 8:00am - 7:00pm EST. If you find yourself with Continue reading

Meet up with TechSmith at Agile2012

TechSmithies are hitting the road! A bunch of us are headed to Agile 2012 conference next week nearby Dallas, Texas on August 13-17. This is our 5th time attending this conference. Our experience means that we know the drill and are getting ourselves in prime shape for the sheer volume of learning, sharing, connecting and laughing that is always present at #Agile2012. As if that alone was not enough, we always want to take advantage of opportunities to meet directly with customers. We know Continue reading