Why Support is Important at TechSmith

A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused. We take this seriously and it shows in the way we support our customers. Two of our guiding principles that drive this are Customer Focused Decisions and Delighting Customers. If you are curious why this is important to us, read on. Customer Contact Means Everything Our support teams handle more than Continue reading

Meet our Enterprise Account Team

Guest post by Jamey Huffman, Enterprise Account Team Leader at TechSmith I call it Snagit or Camtasia Envy... Once one person in your office gets a hold of our software, it starts to spread faster than a grumpy cat picture. While it’s easy to hop on our website to get a single user license whenever you need it, did you know you could be missing out on some significant cost and time savings for your organization? When you get to the Enterprise level (100 Snagit or 25 Camtasia), you could be Continue reading

Meet the TechSmith German Sales Team

Did you know? The Inside Sales Department at TechSmith has a special team dedicated to the German speaking DACH (Deutschland, Austria & Switzerland) region. We also have a German website and translate our products into the German language. I recently caught up with our DACH team and asked them a few questions about the support they provide and also asked them to provide a personal bio.   ♦What languages does the DACH Sales team support? German and English ♦When was the Continue reading

Interview with an Inside Sales Specialist

Roving reporter Renee Badra here, at your service! I visited the Sales building recently and stopped by to interview Inside Sales Specialist, Kelsey Ambrosier, about a few sales related subjects that you might find of interest. You can find the questions and answers below: Q: What is your role at TechSmith?  Inside Sales Specialist Q: Can you tell us a little about your day to day job functions? In Inside Sales we spend the majority of our day assisting customers on the phone, via email, Continue reading