Why Support is Important at TechSmith

A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused. We take this seriously and it shows in the way we support our customers. Two of our guiding principles that drive this are Customer Focused Decisions and Delighting Customers. If you are curious why this is important to us, read on. Customer Contact Means Everything Our support teams handle more than Continue reading

Calling all TechSmith users – We need Champions!

Are you a power user of TechSmith products? Or perhaps you're not a power user, but you would love to learn more and get rewarded for it? We invite you to join the TechSmith Community today! What is the TechSmith Community? We have a wonderful community of users who help each other out with questions, share new ideas, and make suggestions for product improvements and features. Anyone who buys, tries, or knows about our products can benefit from this community. What exactly is a Champion? Photo Continue reading

Meet the TechSmith German Sales Team

Did you know? The Inside Sales Department at TechSmith has a special team dedicated to the German speaking DACH (Deutschland, Austria & Switzerland) region. We also have a German website and translate our products into the German language. I recently caught up with our DACH team and asked them a few questions about the support they provide and also asked them to provide a personal bio.   ♦What languages does the DACH Sales team support? German and English ♦When was the Continue reading

How can we help you? Customer Service at TechSmith

Here at TechSmith we pride ourselves in our Customer Service. Our goal is to answer phone calls with no hold time, complete most orders with same-day turnaround, and answer all online help tickets received the same day. If you have ever called for assistance with an order or license key retrieval, we hope that you had a positive experience. Although we aim to answer all questions that come in during business hours, we cannot be here 24/7. Our hours are 8:00am - 7:00pm EST. If you find yourself with Continue reading

New German Resources – Articles and Tech Support

Meet Gudrun Cruz (pictured left). She's been busy, busy, busy. She does a variety of things at TechSmith and one of them being German Tech Support. Gudrun has been busy writing over 60 articles for the top issues and questions from German customers. She has written articles ranging from "how to snag images from SnagIt itself", or "how to find the optimal frame rate in Camtasia Studio" to "error messages during installation and how to deal with them". You can find the articles, written in German, Continue reading

Tell the Camtasia Studio Product Manager what’s on your mind…

Tomorrow I thought we'd continue our experiment with the Skype chat room. So, join us from 1:30 - 2:30pm EST. Here's your chance to tell Troy Stein, the Camtasia Studio Product Manager, what you'd like to see in the future releases of Camtasia Studio. Brooks Andrus, our Senior Flash Developer will be in there too. A.J. Morris from Tech Support might be available depending on how busy it is in Tech Support.We'd love to answer any questions you have about Camtasia Studio as well as hear your feedback.I Continue reading